Thank you for looking! Pictures and all items you can see in pictures is what you get in any of my items. I try to take the best pictures as possible for my costumers but also to show you what you get and dont have any issues with my. If something isn’t in picture i will let my. Know in description otherwise isn’t included. WE DO KEEP LOGS OF ALL SERIAL NUMBERS AND MODELS FOR EACH ITEM ALONG WITH HARDDRIVE AND BATTERY SERIAL NUMBERS FOR ELECTRONIC LISTINGS. We will not be responsible for any compatibility issues. Some listings may not come with software required for the unit. If it is not listed, it does not come with it. Customer Service: I’m always be able to answer you questions of any kind if for any reason i don’t PLEASE send me a message again sometime i got so many message or notifications and could pass you message don’t feel about it is just a human mistake. Remember is a human answer you not a robot so ill be happy to assist you.